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Shipping - Insurance and Refund Policy

Shipping Policies

Ozark Ridge Guitars will sell and ship only to a physical residential or commercial address in the continental USA, since we ship via UPS, we can not ship to P.O. boxes of any kind. We can and do make exceptions, but you must contact us directly before you place an order.

We ship only by UPS ground for a flat rate of $39.00 per guitar including insurance for full purchase price rounded up to next even one hundred dollars. On amplifiers you need to contact us directly for shipping costs. On smaller, other items the price will include shipping and the description will say shipping and insurance included.

Items will be shipped with three business days of receipts of full payment and any shipping charges.

Insurance Claims

Buyer must file claim with shipper for any shipping damages; Ozark Ridge Guitars will assist in claims.

Refund Policy

Full refund if item is returned via UPS ground in orginal shipping box and packing within 5 business days of receipt. Buyer pays 100% of return shipping and insurance.

Payment Policy

We accept payment via Paypal only; no exceptions. All refunds will be issued through Paypal only.